Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. 

Bespoke or custom made items are only eligible for a 50% refund. 

If you wish to return an item you will need to pay for the return of the item, this will be the same as the price of delivery of your item. This return will need to be arranged by The Antique Mirror Company.

To start a return, you can contact us at info@antiquedmirror.com. If your return is accepted, we’ll send an email and instructions regarding the next steps of your return. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@antiquedmirror.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on seconds items.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.